Good Job if You Like to Drive - Field Service Technician H&R Block Employee Review

2.0
Apr 15, 2019
Recommend
CEO approval
Business Outlook

Pros

*Work the shift you want outside of tax season. *Reimburses mileage. *Pretty much act independently provided work gets done.

Cons

*Tax season requires you be available sixteen hours a day, seven days a week, at a moments notice, without paying for on-call status (7am to 11pm CST). *No guarantee of hours. *No promotion opportunities. *Kansas City call center techs are hit-or-miss, leaving times where a dispatch two hours away can be something that is fixed in thirty seconds (yes, this did happen to me).

Explore other reviews about H&R Block

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved the people I worked with and the environment.

Cons

Tax pros were overly stressed and it made my job more difficult.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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