Good people but over-managed - Office Manager H&R Block Employee Review

4.0
May 2, 2019
Recommend
CEO approval
Business Outlook

Pros

The people in the local offices and at the district level are very invested in supporting each other. The training is very good and advanced classes are readily available. Yearly CE hours are required and advanced certifications are encouraged. Client satisfaction is a local focus.

Cons

Micro-management from the corporate level down is becoming an obsession within the company. Customer surveys are used negatively when measuring employee performance. The surveys combine questions about thing that are within the control of the employee with questions that are not such as whether the client is happy with the price. Wages for local office employees is barely above minimum wage although bonuses can be earned.

Explore other reviews about H&R Block

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my team, great skill to have and career adavancement.

Cons

Hectic routine, difficult client can cause a lot of issues.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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