4.0
May 2, 2019
Current employee, more than 8 years
Albuquerque, NM
Recommend
CEO approval
Business Outlook
Pros
The people in the local offices and at the district level are very invested in supporting each other. The training is very good and advanced classes are readily available. Yearly CE hours are required and advanced certifications are encouraged. Client satisfaction is a local focus.
Cons
Micro-management from the corporate level down is becoming an obsession within the company. Customer surveys are used negatively when measuring employee performance. The surveys combine questions about thing that are within the control of the employee with questions that are not such as whether the client is happy with the price. Wages for local office employees is barely above minimum wage although bonuses can be earned.