Never again - Customer Service Professional - CSP - Seasonal H&R Block Employee Review

2.0
Feb 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Most of the people are friendly and want to help you learn the position. They are sympathetic to family emergencies that come up. Someone brings in donuts on Saturday mornings.

Cons

They ask for the hours that you are available ("commitments"), and then schedule you for hours you have requested not to work with no explanation. You are on your feet nearly the entire shift - and just about running the whole time looking for someone to take a client. So busy, during busy weeks, that you are not able to take breaks, 6-8 hour shifts with no food and barely time to grab water or use restroom. 6 day work weeks for some, while others have 2 or 3 days off, when all have provided similar "commitments"; again no explanation. Sometimes you will work 8 hours, sometimes less, sometimes more, no consistency to the schedule - not clear if you are a full time or part time employee. Because it's seasonal: if you don't work, you just don't get paid; no sick/personal days. A lot demanded of you for just over minimum wage. Along with front desk duties: you make the coffee, change the 5 gallon water bottles, there is no cleaning service so employees are expected to vacuum, dust, clean bathrooms, wash windows, etc...

Explore other reviews about H&R Block

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my team, great skill to have and career adavancement.

Cons

Hectic routine, difficult client can cause a lot of issues.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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