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      H&R Block

      Engaged Employer

      H&R Block reviews

      Ok for first field/desktop support job - Field Support Technician H&R Block Employee Review

      3.0
      Aug 3, 2023
      Field support technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible - During the pre-tax set-up time I could work when I wanted as long as the offices were getting setup & connected. WFH - For helpdesk phone days it was all at the house on Co-provided equipment.

      Cons

      - During tax season it's mostly helpdesk phone work from tax preparer calls. Low to no training to support a pretty complex system. The tax software they use is buggy & clunky. Most issues end up escalated to tier2 after an hour of butting heads with the system. - Very picky standards for the trouble tickets we log. That's valid. But they need to have the same high standards for the developers. - Pay is NOT competitive for the level of expertise needed for the helpdesk work. On the low end for the desktop/network duties.

      Explore other reviews about H&R Block

      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      4.0
      Jul 6, 2026
      Tax associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

      Cons

      The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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