Nightmare - Associate Team Lead and CSR H&R Block Employee Review

I could go on and on with an endless list of pros working for H&R Block but I list a few that stands out: 1. Management (Both in-office and district-wide) want to support your ability to build a book of business. Before the end of January, I was transferred to high traffic offices with better new-client potential. 2. Most senior and more experienced tax pros are willing to help and supervise you. 3. A great first job in a professional setting (Especially for someone who did not have the opportunity to do an internship). 4. Job helps you develop tax expertise as well as giving you call center, data entry, upselling, client service and financial advising experience. 5. If it's not your first tax season with the firm, you are eligible for an end of season commission (Depending on amount of revenue you brought to the company) in addition to the base pay you recieve as pay for weeks and hours worked.

It's seasonal. You are not eligible for a potential end of season commission if it's your first tax season. You also have to reapply before training begins again around 4th quarter of calender year (Although bear in mind this is due to the continuing education requiremnts of the tax preperation/ tax advisory field in general).

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.