Great start... - Customer Service Leader H&R Block Employee Review

3.0
Feb 21, 2016
Recommend
CEO approval
Business Outlook

Pros

I think working here is a great place to get your feet wet with taxes and accounting and learning how to deal with all different types of client. There will never be a time that you will really be left without help since they have many tools and resources for information as well as people spread all across the city with a wide knowledge base and some with 20+ years of experience. Honestly speaking it will be the manages and other staff members that will make or break your experience. I've worked in 5 different offices over the years each one has a similar H&R Block feel to them but it is the people you work with day in and day out that will make going in to work during the most stressful time for most people worth while or make you that less happy to show up to work. That being said theres always opportunities to fill in at other offices during the tax season and you can always request a transfer for the following season.

Cons

Don't expect to be moving very fast within the company, as most junior tax professional contracts are only for 4 months, it takes two or three times as long to get the knowledge and experience to the same tax situations as you would in an actually accounting firm. As you slowly inch up the company you will soon realize that the pay is laughable and commissions bonuses are the only thing making up for it given that you get the hours and returns to boost your pay.

Explore other reviews about H&R Block

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company culture. Employees genuinely love hanging out with the interns and would take us to lunch to chat about anything we wanted.

Cons

I didn't get to pick the exact information technology placement, it was random for all the incoming interns.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

See reviews by: Helpful|Rating|Date|All