Very nice - Customer Service Representative (CSR) HGS Employee Review

5.0
Oct 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Good pay good hours good people

Cons

You have to sit for too long

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HGS Response
5y
Thanks for your comments. They help others understand the good and not-so-good with companies and roles within the call center industry. As you mention, we offer stable full-time positions and ultimately we work for our long-standing clients in many industries to help them with their customer service requirements. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you for being a part of Team HGS.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
4d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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