decent BPO company - Customer Service Representative (CSR) HGS Employee Review

3.0
May 5, 2021
Recommend
CEO approval
Business Outlook

Pros

full of opportunities clean work spaces friendly staff calm environment good work experience

Cons

some employees are unprofessional information is subject to change incentive structure was poor

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HGS Response
5y
Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us at talk2us@teamhgs.com with any further comments or suggestions you wish to share.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
3d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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