Great co-workers; horrible pay; corrupt management - Sales Associate/Cashier/Replenishment Associate Michaels Employee Review

2.0
Jun 3, 2013
Recommend
CEO approval
Business Outlook

Pros

I love working with the majority of my co-workers. Everyday, we are able to socialize, but still we work efficiently together, tag-teaming to get all of our tasks done, and still have time to spare. There are very few co-workers that I dislike, and thankfully, I rarely have to work with them. Our store has many regular customers, most of which are always fun to chat with, and very understanding of how demanding our job can be. I also love how the store inspires me to pick up my sketching again (I bought some gorgeous art pencils there just a few weeks ago!), and possibly try new crafts (like jewelry-making, crochet, clay and mosaic arts, and baking).

Cons

--Horrible pay. Even for management. Most managers at my store barely make 50-75 cents more than me, and I'm earning the bare minimum (I earn 7.75, and my managers earn MAYBE 8.25 or 8.50). So promotions aren't really worth it, if you're looking at it from a pay standpoint. --Little to no training; I had to learn pretty much as I went. Some employees haven't even been taught how to use the register. --During the non-holiday season, sales are always low, and hours are always being cut. Some times there will only be 3-4 people in the store in the evenings: a cashier, a framer, a manager, and maybe one floor associate. Customers are always irritated that they can "never find anyone to help them." --Also, they have a horrible habit of changing your shifts (whether wanting you in earlier, later, or just cutting you off the schedule completely), and not telling you about it until you show up for the shift that shows on the online work schedule. --My store hires too many new employees who only halfway do their jobs. Yet, they get more hours than the hard-working employees. --Many of the managers at my store are NOT individuals who should ever be in a management position. Some are just lazy; others are just bullies. --Email collections for cashiers: most of our usual customers (and the ones we actually would WANT to continue doing business with) have already signed up for our emails. We can't force them to give our their email address. I don't think it's fair to rate a cashier on that. We should be rated at how efficiently and error-free we make the checkout process, not how many emails we can get. --Corporate people have never worked in a store, so they really shouldn't be telling us how to do our jobs. They'll say a task should only take 1-3 hours max, when it usually ends up taking 5-6 minimum (like RDQ/RDF). Also, they need to think before they send out POG builds. Some of the builds are ridiculous, and the products won't even fit on the grids. --Since corporate has been pushing enforcement of the coupon policy (at least in my store), we have a lot of disgruntled customers, some of whom have actually thrown tantrums (and items) at the cashiers and associates, even though we're just doing our jobs. The policy should have been enforced from the beginning, and then we wouldn't have this problem.

Explore other reviews about Michaels

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment is beautiful and safe, Team is very helpful,

Cons

no cons, its that good!

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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