Think thrice! - Customer Service Representative (CSR) OneSupport Employee Review

2.0
Aug 1, 2022
Recommend
CEO approval
Business Outlook

Pros

It was a worry from home position.

Cons

If there were system issues on the company's side that prevented you from carrying out your job, they require you to clock out and proceed to work with IT to fix their problem. You did not receive pay, but if you did not stay and work with IT, your job could potentially be terminated.

Explore other reviews about OneSupport

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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