Standard remote cs job; terrible training - Customer Service Representative (CSR) OneSupport Employee Review

Terrible training, management is unorganized, policies constantly updated so rules can be one thing one day and another thing the next day. Software sometimes doesn't work properly but the employee is penalized for something that they can't control. There's a bathroom queue and most days you'll be waiting on people to either take their bathroom breaks or come back from them and you could be waiting anywhere between 5 minutes or 1 hour + if people forget their queued. You're expected to know a bunch of stuff and are 'coached' if you don't. The pay is so low that it would be too expensive to add medical benefits and this job requires way too much for just 12/hr. If this job comes across your dashboard, keep looking, This job may as well be a scam.