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OneSupport

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OneSupport reviews

One of the best companies I have ever worked for! - Customer Service Representative (CSR) OneSupport Employee Review

5.0
Oct 26, 2023
Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Raises are given regularly. You always have an L2 agent ready to assist when needed. They only promote from within. You can work from home.

Cons

Depending on the contract you may reach a pay cap and your hours may get reduced. There was a period when one of the contracts was expected to end and some employees were sadly laid off due to lack of contract work, but this is rare. The call volume can get rough during certain points of the day.

Explore other reviews about OneSupport

5.0
May 19, 2026
Customer support representative
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Tech support
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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