Pretty Neat - Level II Technical Support Representative OneSupport Employee Review

4.0
Mar 14, 2016
Recommend
CEO approval
Business Outlook

Pros

- Work from Home: Working from home is really comfortable and makes call center work nicer. - Decent starting pay: Pay starts at 9.00 an hour which is higher than most local jobs. - Opportunities for promotion: If you do your job well, you can move to higher positions.

Cons

- Irate Customers: Because the job is ISP Tech Support, the customers calling in are all normal people and many of whom are very angry to have lost their internet services.

Explore other reviews about OneSupport

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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