Incompetent key decision-makers - Professional Services PROS Employee Review

2.0
Jan 22, 2017
Recommend
CEO approval
Business Outlook

Pros

A huge portion of the company's expenditure goes toward professional services, where you can find folks from all walks of life with below average pays working nights &weekends to "configure" their proprietary software - thanks to product failures and demanding customers. To get rid of this portion of expenditure, management has tried for years to develop "industrial templates" that can be implemented for new customers seamlessly, so they don't have to keep 4-7 resources per customer project...

Cons

Unfortunately, this hasn't been achieved, and it is the same people who've failed time after time that is in charge of this effort again this year, it is also the same group of people who failed to sell our CPQ to Microsoft after spending $$$$$$$ on marketing, wouldn't it be nice to give some of that money to your hard-working employees who sacrificed so much to keep the projects in shape?

Explore other reviews about PROS

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture at PROS. Miss it.

Cons

Career pathing was hard to navigate.

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, great benefits and culture. Diversity and Inclusion was evident in their celebrations and ERGs. The people in leadership led with intention and respect.

Cons

Although it was diverse, it lacked diversity in upper leadership. No Black people at the C-suite level and none (that I was aware of) at the VP or director level.

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