Pros
There are experienced technical leaders you can learn from
Cons
1. Not Agile. Customer Support drop high priority requests without managing expectations, and escalate to CEO without context or teamwork with technology. 2. Quality Issues. Quick to hire more customer support staff but not developers to do more and have time to do quality work. 3. Getting yelled at when... * You and your teams work days, evenings, weekends, on PTO, etc. and make a mistake or don't sacrifice more personal time to improve legacy systems and efficiency that others built, in anticipation of a future customer request * You communicate reasonable timelines, but leadership expects you to still complete current priority projects and start/complete the new priorities in the same amount of time, without quality issues, and without additional resources. * If you miss a date even though other priorities were also thrown on you and your team. If you're aggressive with a date and miss or if you communicate a realistic date that is longer than their expectations, expect to get yelled at.