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      Not a job for people who just want a paycheck - Operations Supervisor TP Employee Review

      2.0
      Jul 23, 2017
      Operations supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at Teleperformance for seven years. In that time, I worked in Operations, Training, and Quality Assurance on multiple accounts. I moved up as high as Manager and back down to Agent, and eventually resigned while in a Supervisor role. All internal moves were due to “needs of the business.” Human Resources is the best part of the company by far – they do not usually take sides in disputes between employees and management. I was on both sides of cases and was always treated fairly. The opportunity to learn exists as well, but you have to take the initiative.

      Cons

      Several attempts at promotion as well as transfers were blocked by my immediate Supervisors, despite my being qualified for the positions. While in support roles, overtime is not usually an option, but all work has to be completed in 40 hours or less to avoided disciplinary action. This can include your immediate supervisor’s if they take time off or state they just do not have time to do it themselves. It is also very easy to offend members of upper management while doing exactly what you are told. Some will do anything that it takes to make their numbers, then tell their superiors they never said ‘x’, placing the Agents in danger of being fired. There have also been repeated allegations of sexual misconduct by members of management. While it usually results in the removal of guilty parties, the cycle repeats every 2-3 years.

      avatar
      TP Response
      8y
      We appreciate your honest review and thank you for bringing this to our attention. Our aim is to see to it to provide a positive environment wherein employees are treated well, listened to and given support while working productively and adhering to the company's standard policies. We'll make sure to conduct an investigation to avoid similar instances from happening again. Thank you.

      Explore other reviews about TP

      5.0
      Jul 13, 2026
      Technical trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good to work but very hard to maintain consistency

      Cons

      Pressure will hurt you So Much

      avatar
      TP Response
      1d
      We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
      3.0
      Jul 9, 2026
      Customer service agent/social media moderator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

      Cons

      Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

      avatar
      TP Response
      1d
      We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
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