Typical customer service company squeezing frontline staff - Technical Customer Support TP Employee Review

2.0
Dec 13, 2024
Recommend
CEO approval
Business Outlook

Pros

*Payment of wages was on time which is not a given in Greece. *Requests for time of were never refused (though the system required employees to put in requests at least a month in advance barring exceptional circumstances). *Remote working (though it needed to be from a fixed location)

Cons

*Permanent contracts are few and far between and most employees work on a fixed contract basis. *Employer is hostile to trade union formation and employees participating in it. *The bonus scheme is a moving goal post and bonuses are denied on a pre-textual basis. *Overtime is rarely paid even though it is often required in order to complete the daily tasks. *Wages are stagnant and they are do not grow even in line with inflation. *24/5 rotational shifts but it depends on the requirements of the project that you will be assigned to.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
5d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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TP Response
5d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
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