Pros
Solid workplace as a teammate. Good culture Many members of leadership are solid and approachable.
Cons
The company this past year has implemented changes to their first level promotion position across most of it's locations. While pay and experience as a teammate are fine, if you are looking for a career opportunity you're in for a bumpy ride. The job title for the first level of promotion in the company has recently been changed from "Quality Analyst" to "Client Analyst". The job expectations are identical, but the change was made to remove the pay increase that went along with the QA promotion. As a new "Client Analyst" your workload will be increased over a normal teammate, and you will have many expectations placed on you similar to those that supervisors have. You are involved in the coaching and development of teammates across your campaign, and are actually responsible for more teammates than a supervisor normally is. All of this workload increase is met with zero compensation increase. Your compensation, if you were to ask why this is the case, is "You don't have to deal with customers any more." You are also told, if you're interested in further promotion, to take on even further responsibility to show you're ready. This amounts to the company seeing how much they can squeeze out of you at no additional pay, so they can increase profits at no additional cost. For a company that does so well at following the culture they espouse 90% of the time, this is a huge slap in the face for employees that think they have found a place to stay long term.