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UniFirst

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UniFirst reviews

Unsafe Working Conditions, Consistent Daily Operations Failures - RSR Route Sales Representative UniFirst Employee Review

3.0
Apr 5, 2019
Rsr route sales representative
Recommend
CEO approval
Business Outlook

Pros

If you're looking for a free workout (changing floor mats, hauling dirty laundry, and hustling all day long), this is a great job. I enjoyed working independently and being able to complete my route on my time/terms. I also enjoyed the customer interaction and level of control I was given over my accounts. The GM at the Cleveland location is FANTASTIC, but he can't fix the things he is unaware of or that are out of his control due to corporate restrictions.

Cons

Interdepartmental conflict all the time-- whenever anything went wrong instead of just fixing it, everyone wanted to point fingers. The truck fleet is VERY UNSAFE, multiple drivers breaking down on a weekly basis, I was personally in two different trucks that stopped dead on the freeway in traffic (in the same week). Middle management/direct supervisors only care if you finish your route, keep piling on work. Work 50-60 hours a week, commission only, no overtime. RSRs often put in position to lie to customers due to mistakes at the plant/office caused by someone else. Overall, just needs a lot of work in the communication/management structure and daily operations.

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UniFirst Response
7y
Thank you for your review. We ask that you please contact our Employee Relations Team to follow up on this matter. The team can be reached at 800-347-7888 x 3881 or hremployeerelations@unifirst.com .

Explore other reviews about UniFirst

5.0
Jun 30, 2026
Key account manager (kam)
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, decent pay, not physically demanding.

Cons

Can get very hectic, not much advancement opportunity, low vacation time compared to other industries

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UniFirst Response
2w
Thank you for your continued service and dedication at UniFirst. We appreciate your feedback!
4.0
Jul 3, 2026
Cdr customer development
Recommend
CEO approval
Business Outlook

Pros

Upper management genuinely cares about their team, and the hiring process is simple and straightforward. Base pay and the monthly stipend are both fair, and I appreciate the company's structure — questions get answered quickly, and you have dedicated team member support. I also like that the role is self-managing, with CDR handling pricing and deal structuring so you can focus on your own performance. Overall, this company really takes care of its employees.

Cons

The pay structure for this role is a bit unique — after a sale closes, the CDR earns commission for the first few months, and then commission transitions over to the drive team. It's certainly not a deal-breaker, just an observation, and I'm not knocking the company for it. All in all, I had a wonderful experience at UniFirst.

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UniFirst Response
11h
Thank you for your continued service and dedication at UniFirst. We appreciate your feedback and passion for your work and team!
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