Stay away unless only option - Customer Service Representative UniFirst Employee Review

1.0
Jun 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Not much, it’s a job if you didn’t have one before and could be a stepping stone

Cons

No communication, little to no training, you will be asked and expected to do things that you’ve never been shown and then get reprimanded/written up if it isn’t done correctly. Toxic environment where everyone is trying to save their own job instead of actually helping the customers

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UniFirst Response
2y
Thank you for taking the time to submit a review. We take this feedback seriously and strive for continuous improvement.

Explore other reviews about UniFirst

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, decent pay, not physically demanding.

Cons

Can get very hectic, not much advancement opportunity, low vacation time compared to other industries

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UniFirst Response
3w
Thank you for your continued service and dedication at UniFirst. We appreciate your feedback!
4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Upper management genuinely cares about their team, and the hiring process is simple and straightforward. Base pay and the monthly stipend are both fair, and I appreciate the company's structure — questions get answered quickly, and you have dedicated team member support. I also like that the role is self-managing, with CDR handling pricing and deal structuring so you can focus on your own performance. Overall, this company really takes care of its employees.

Cons

The pay structure for this role is a bit unique — after a sale closes, the CDR earns commission for the first few months, and then commission transitions over to the drive team. It's certainly not a deal-breaker, just an observation, and I'm not knocking the company for it. All in all, I had a wonderful experience at UniFirst.

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UniFirst Response
4d
Thank you for your continued service and dedication at UniFirst. We appreciate your feedback and passion for your work and team!
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