Ensemble Health Partners reviews

Thank you for providing this feedback. You’ve put your finger on a key issue that needs to be addressed. I am sorry that you have been dealing with this issue, but I am happy to report that we have recently made significant expansions to our IT management team and we are also standing up new systems and processes to better support remote employees. I am pleased to hear that you found the training to be solid and that both the pay and benefits are working for you as well. I regret that even when we get your IT issue resolved, this one-star rating will still be here. It’s good for prospective associates to have these reviews so that they can effectively evaluate their options, but I would like to encourage you to use our escalation channels before you resort to posting on Glassdoor. 6 weeks is an extremely long amount of time to be dealing with an IT issue. Please know that if you are dealing with an issue that takes more than a day or two to resolve, you can escalate to your supervisor, manager or director. If after 3-4 days you still don’t have resolution you can escalate to the VP level or even to directly to me: ShareWithShannon@Ensemble.com. We’ll find a way. We’ll solve the problem. Thank you again for the feedback.

Thank you for this feedback. It’s true, we have added significantly to our leadership team in this past year, but the vast majority of the over 1,000 new associates that have recently joined us are front-line operators. Our goal is to create and promote our leaders from within as much as possible. What Ensemble is bringing to healthcare providers is both powerful and unique and in order to scale what makes us special we need to invest in the development of our staff so that they can grow and lead the associates that we hire to support our growing list of partners. I am very proud that our internal promotion rate is nearly 25% higher than industry benchmarks. The SMART mentoring program was one of the systems we put in place to help with that. It is designed to work in conjunction with our RCM training courses, Leader In Training program, Career Pathways, Readiness Profiles and Stakeholder Maps. It’s also totally voluntary - something our associates elect to do to expand their experience and grow as individuals. With that said, if you believe there is room to improve our training, I want to look very closely at that. We use regular training, refreshers and certifications to make sure that all our associates are able to operate as the best in the business, but we are also quickly developing new technologies to push the edge of what is possible in our industry. Occasionally, training lags behind and I appreciate this reminder to double our efforts to make sure our associates can make the best use of all our new technologies. As for systems and processes, we are driving dozens of parallel initiatives to support our scaling operation. Ideas and feedback from our associates are at the center of all of them. We make an effort to report on progress for these initiatives, but truthfully visibility could be better. Our focus has been on delivery and resolution. I will look at how we can drive better visibility for how we are empowering our associate voices and putting their ideas into motion. Thank you again for the feedback.