Nov 16, 2019
Ensemble Health Partners Response
6yI have to admit you’re raising a good point here. I fully recognize that we spend a significant amount of time generating reports. It has been a key way for us to stay on top of our client delivery and essential in ensuring continuance of our 100% client satisfaction. However, It has become clear lately that we have outgrown our initial reporting strategy. I am happy to say that we have been working to respond to voices sharing feedback like yours. We are launching an internal reporting dashboard that will allow stakeholders self-serve access to the data they need, which will offload (much of) the burden of reporting from our revenue cycle leaders. We are grateful for our leaders who continue to step up as we deal with exponential growth. I am sorry to hear you are seeking to go back to Conifer. I would like to recommend that you check out the 2019 Klas report on revenue cycle outsourcing before you pull the chute. Conifer scored second lowest of all the vendors measured in terms of overall client satisfaction. They also score lowest on both Indeed and Glassdoor. There is a reason over 60% of all full outsourcing contracts in the U.S. went Ensemble between 2018 and 2019. If you want to be a part of a company that is growing as fast as Uber (and the opportunities that come with it), you may need to give it more time than “less than a year.” And you may want to use more/different feedback channels before you throw your hands up. We need your voice to help us grow. Trust me, I’d rather respond to you in my inbox than on Glassdoor. My door is still open: ShareWithShannon@EnsembleHP.com.
