- Despite the cost of living being different, our salary in the US is based upon our english counterparts in the UK. -Underpaid when comparing same position with other companies in the US. In the state of Florida where their office is located, the average customer service representative salary starts around $38k a year. At Epos Now you will start at $27k. With tenuous and consistent hard work you can earn a small raise that won't go into effect until the next business quarter, meaning it can be months before you begin receiving paychecks reflective of your new salary - No real progression within the company. Some positions have a progression model while others do not, leaving no clear path forward to achieving a raise in salary. -Extremely high employee attrition which can lend to extended periods of time with a high workload with little to no compensation other than cheap free breakfasts. -Drafts for weekend and holiday shifts despite your availability -company is UK based so not all holidays are celebrated in the US office, must get day off approved for things like Labor Day, Martin Luther King Jr. Day, etc. -No overtime -Weak 401k program -Office is located downtown; difficult commute entering the city in the morning and even worse leaving during rush hour Many decisions are made at the managerial level with zero input and consideration from bottom line employees. Employees holding leadership and corporate positions are very likely to put profits and their personal success before the team/company as a whole.
