Is Equitable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Equitable have rated their employer with 3.1 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Equitable employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at Equitable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Equitable .

Does Equitable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Equitable with 3.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Equitable.

What are the top reviewed jobs at Equitable?

Financial Advisor (90) , Financial Professional (51) , Customer Service Representative (28) , Financial Consultant (26) , Intern (25) , Manager (23) , Director (20) , Lead Manager (18) , Internal Wholesaler (14) , Senior Manager (14) , Senior Associate (13) , Administrative Assistant (11) , Business Analyst (11) , Internship (7) , Case Manager (6)

What are the pros of working at Equitable according to real employee reviews?

"Good people and atmosphere." ((in 75 reviews)); "great benefit and geriouse vacation days." ((in 71 reviews)); "Caring culture Great vision from leaders Remote work available A lot of internal growth" ((in 37 reviews)); "Work from home capability and flexibility are nice." ((in 22 reviews)); "Good Training" ((in 20 reviews))

What are the cons of working at Equitable according to real employee reviews?

"Management poor and not experienced" ((in 40 reviews)); "Salary low for responsibilities given" ((in 24 reviews)); "Poor managers who provide no career guidance." ((in 24 reviews)); "There have been lots of layoffs." ((in 20 reviews)); "You as the new guy do everything, bring the client, cold call, close and upper management takes a piece of everything while they don't even show up to their office sometimes." ((in 11 reviews))

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Equitable

Equitable Customer Service Representative reviews

3.1

17% would recommend to a friend

(23 total reviews)

Mark Pearson

10% approve of CEO

18% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Compensation and benefits

2.5

Culture & values

2.4

Career opportunities

2.3

Senior management

1.9

Work/Life balance

Customer Service Representative employees have rated Equitable with 3.1 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Equitable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

23 reviews

5.0

Dec 4, 2022

Great spot for a job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

work from home if able

Cons

occasional rude client with incoming calls

5.0

Aug 12, 2022

Good Insurance Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- great management - good benefits and cultural observances

Cons

- out of date offices

3.0

Apr 21, 2022

Entry level experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The managers are open to communication. You get alot of pto and bank holidays off. Good entry level job to learn how to be professional over the phone.

Cons

Managers like to micro-manage. Unrealistic expectations for call amount volumes.

Viewing 7 - 9 of 23 Reviews

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Jobs at Equitable

Wealth Planning Associate, Client Success (HYBRID OR REMOTE)

Financial Professional Advisor (REMOTE)

Advisor Assist Financial Professional (HYBRID OR REMOTE)

Regional Vice President, Group Retirement Pac NW (REMOTE+TRAVEL)

Senior Innovation Analyst (HYBRID)

Equitable reviews FAQs

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Equitable

Equitable Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great spot for a job

Good Insurance Company

Entry level experience

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Jobs at Equitable

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