Is Equitable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Equitable have rated their employer with 3.1 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Equitable employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at Equitable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Equitable .

Does Equitable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Equitable with 3.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Equitable.

What are the top reviewed jobs at Equitable?

Financial Advisor (90) , Financial Professional (51) , Customer Service Representative (28) , Financial Consultant (26) , Intern (25) , Manager (23) , Director (20) , Lead Manager (18) , Internal Wholesaler (14) , Senior Manager (14) , Senior Associate (13) , Administrative Assistant (11) , Business Analyst (11) , Internship (7) , Case Manager (6)

What are the pros of working at Equitable according to real employee reviews?

"great people to work with" ((in 80 reviews)); "I worked with a lot of great people and they had really good benefits." ((in 70 reviews)); "Good work life balance" ((in 45 reviews)); "Caring culture Great vision from leaders Remote work available A lot of internal growth" ((in 36 reviews)); "Work from home capability and flexibility are nice." ((in 23 reviews))

What are the cons of working at Equitable according to real employee reviews?

"Management poor and not experienced" ((in 37 reviews)); "Poor managers who provide no career guidance." ((in 24 reviews)); "Salary low for responsibilities given" ((in 22 reviews)); "No training for managers." ((in 18 reviews)); "There have been lots of layoffs." ((in 15 reviews))

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Equitable Customer Service Representative reviews

Item: Equitable
Rating: 3
Author: Current employee - Customer Service Representative

3.1

17% would recommend to a friend

(23 total reviews)

Mark Pearson

10% approve of CEO

18% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Compensation and benefits

2.5

Culture & values

2.4

Career opportunities

2.3

Senior management

1.9

Work/Life balance

Customer Service Representative employees have rated Equitable with 3.1 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Equitable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

2.0

Jul 10, 2016

Horrible working enviornment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You are able to learn a lot about the financial services industry. You attain great entry level knowledge about retirement products.

Cons

The management micromanages everything you do, they nitpick anything you do through your day to try and make you more robotic.

3.0

Sep 13, 2014

A decent company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent compensation for Interns and Temps. Opportunities to be hired, if you wait it out. Decent quality of life if you can look at the positives and not focus on negatives.

Cons

Employment opportunities for Temps/Interns seem to be based more on time of service rather than quality of worker. Managers hands are tied sometimes when it comes to hiring, they have to wait on HR. Micromanagement to the nth degree.

Viewing 22 - 23 of 23 Reviews

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Jobs at Equitable

Wealth Planning Associate, Client Success (HYBRID OR REMOTE)

Financial Professional Advisor (REMOTE)

Advisor Assist Financial Professional (HYBRID OR REMOTE)

Regional Vice President, Group Retirement Pac NW (REMOTE+TRAVEL)

Senior Innovation Analyst (HYBRID)

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Equitable

Equitable Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible working enviornment

A decent company to work for

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