Is Equitable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Equitable have rated their employer with 3.1 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Equitable employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at Equitable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Equitable .

Does Equitable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Equitable with 3.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Equitable.

What are the top reviewed jobs at Equitable?

Financial Advisor (90) , Financial Professional (51) , Customer Service Representative (28) , Financial Consultant (26) , Intern (25) , Manager (23) , Director (20) , Lead Manager (18) , Internal Wholesaler (14) , Senior Manager (14) , Senior Associate (13) , Administrative Assistant (11) , Business Analyst (11) , Internship (7) , Case Manager (6)

What are the pros of working at Equitable according to real employee reviews?

"Good people and atmosphere." ((in 78 reviews)); "Good benefits and perks all year" ((in 71 reviews)); "There is a great work/life balance and they encourage underwriters to work remotely 100% of the time." ((in 47 reviews)); "Caring culture Great vision from leaders Remote work available A lot of internal growth" ((in 37 reviews)); "Great Benefits, work from home ,and stock options" ((in 21 reviews))

What are the cons of working at Equitable according to real employee reviews?

"Management poor and not experienced" ((in 37 reviews)); "Salary low for responsibilities given" ((in 25 reviews)); "Poor managers who provide no career guidance." ((in 24 reviews)); "There have been lots of layoffs." ((in 18 reviews)); "Doesn't pay you and no training" ((in 16 reviews))

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Equitable

Equitable Customer Service Representative reviews

3.1

17% would recommend to a friend

(23 total reviews)

Mark Pearson

10% approve of CEO

18% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Compensation and benefits

2.5

Culture & values

2.4

Career opportunities

2.3

Senior management

1.9

Work/Life balance

Customer Service Representative employees have rated Equitable with 3.1 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Equitable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

23 reviews

1.0

Apr 3, 2022

DO NOT WORK HERE!!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They have good health care benefits, 401K match and even a pension plan.

Cons

They treat their workers like robots and do not have good work life balance. There is an unspoken rule that overtime is necessary and excepted. Since going public they have had 2 rounds of layoff and keep adding staff who are overseas but refuse to hire enough people in the US to handle the workload.

1.0

Mar 23, 2022

Poor work life balance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay to start out.

Cons

Horrible customer base. Probably some of the worst customers I have ever dealt with in my 10+ years of working. Management is decent but don't expect them to care about any personal tribulations or issues. Families are not important. If you're a single parent don't even worry about it. They don't care if your child is sick, they don't care if you're sick and dying, they don't care anything about what goes on in the personal life of their employees. All they care about is hitting production numbers and meeting goals...at the expense of their employees. Constant IT issues, programs rarely work, constant issues which make working more difficult.

3.0

Mar 3, 2022

Average company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good managers and team leaders

Cons

Poor systems to do the job

Viewing 10 - 12 of 23 Reviews

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Jobs at Equitable

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Equitable reviews FAQs

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Equitable

Equitable Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

DO NOT WORK HERE!!!!

Poor work life balance

Average company

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