Express Scripts Client Support Analyst reviews

Terrible, stressful culture: employees are miserable but reluctant to speak up about how they feel, as though the company sucks all their moral fortitude out of them. Complete sink or swim environment; training program leaves a lot to be desired. Regarding employee treatment, this company does not live up to its values of: INTEGRITY - profits over people (customers and employees alike) MUTUAL RESPECT - There's a lot of lip service, but there's no way a company is rated as the worst place to work in the country (rightfully so) if employees feel respected. I've never worked for a company I felt did not care about its employees more so than here. PASSION - Management doesn't care whether you're passionate about work or the company, so long as you don't voice it and still work 50+ hrs a week. ALIGNMENT and COLLABORATION - There is incredible amount of misalignment and divisiveness throughout the company: major departmental changes that impact other areas are not communicated throughout the organization; internal areas that work together are sometimes unable to contact one another as a policy; a lot of inefficiencies as a result of commonly accepted CYA and "pass the buck" practices (eg., having to verify clearly and expliicity requested information multiple times). Outdated technology

Medical, dental, poor leadership, unrealistic expectations, no work life balance: There are very few good leaders within this organization. Many members of middle management lead by bullying and being overly critical instead of being motivating and solutions driven. There are individuals in leadership roles that have little to no knowledge of the roles and responsibilities of the departments they are overseeing, so when they are asked for direction, you are simply told to ask others or made to feel like you should already have the answers. There is little to no training. Senior and Executive leadership are clueless and don't seem to care about what is happening at the lower levels. Morale is extremely low within this organization. Not many people are happy. There is little diversity and the company's focus is strictly their bottom line. Quantity is promoted over quality. Human Resources could care less about any complaints made about leadership. Every employee is dispensable and as soon as they no longer need you, they will not hesitate to let you go. There is absolutely zero work life balance. You are expected to work days, nights, weekends, and holiday's if that's what it takes to keep your head above water. Even if you are going above and beyond, it will never be good enough and will not be appreciated. This is absolutely not a good place to work. It is a very negative and sometimes hostile environment. It is emotionally and physically draining. If you have other employment options, I highly recommend avoiding this organization. Do your research and it will speak for itself.