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Express Scripts

Acquired by The Cigna Group

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Express Scripts Client Support Analyst reviews

3.0

69% would recommend to a friend

(127 total reviews)
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Tim Wentworth

32% approve of CEO

15% positive business outlook

Client Support Analyst employees have rated Express Scripts with 3.0 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have an average working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

127 reviews
1.0
Aug 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Nice campus, centrally located, clean offices, work from home option.

Cons

Express Scripts likes to pull you in, suck all of your creativity out then toss you to the dogs. Highest turnover for a company I've ever worked for. Senior leadership has no idea what is going on beneath them nor do they care, it's all about numbers and HR marches to a whole different drum altogether. One of our leaders said in a management meeting they didn't care about their attrition since there is a line out the door of people "begging" to work here. It's great for Express Scripts, they can hire in 'green' workers and start them out on the lower end of the pay scale with little to no investment on their part. I always wondered why there were so few older account managers employed by ESI, now I know why... Conceit and greed at it's finest. You're encouraged to work as a team but then pitted against each other at evaluation time, even our directors can't figure out why this model is still in place but their feet are held to the fire just as ours. This is not a place to begin your career. I do the best I can to encourage the many talented people I come in contact with to look elsewhere, to a company who appreciates their talents, ideas, innovations and personalities. ESI leadership has already mentioned to us that this website (glassdoor.com) is completely bogus, inaccurate and biased when it was brought out in a management meeting. Unfortunately, leadership chooses to discard the thoughts and opinions of their own employees as if they didn't matter. If I was asked to discard the thoughts and opinions of my clients then I wouldn't have a job, how is this any different? Please don't buy into the hype that ESI is a great place to work because it's a Fortune 500 company and one of the largest employers in St. Louis, at the end of the day what does that really mean, does it really matter to you or your family?

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Express Scripts Response
11y
We are sorry to hear that your experience was unfavorable. We appreciate all of the feedback we receive – good and not so good. It makes us a better company. We regularly put employees’ ideas and opinions into action through our employee engagement survey. We survey employees to uncover roadblocks, gather opinions, and solicit their ideas about how we can improve the work environment. The feedback is immediately acted upon and new improvement processes are implemented throughout the year.
1.0
Jul 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits are good and depending on your position you can work from home

Cons

WORK LIFE BALANCE! I spent more time working than being with my family, even after hours the expectation was to be available for clients. I was working 70+ hours a week when I left and that was not good enough for management. ESI was a great place to work until they bought Medco- all downhill from there. Management looks for any little thing to mark you threshold and not give you a raise or bonus.

2.0
Jun 23, 2014

Account Manager

Recommend
CEO approval
Business Outlook

Pros

I've been fortunate to have been reporting to caring Directors. Director is very caring and supportive about getting your work/life balance in, (as long as you have your main issues are taken care of). Amazing work group/people. My immediate work group are very knowledgeable and professional.

Cons

Company has gone through a tremendous growth way too quickly and in my opinion no thought was really given as to how it was going to affect the individuals who make the company work. Lots of key folks were lost due to lay offs or people just too stressed to stay. Unfortunately this means that those who are left are picking up the slack without any additional compensation for the extra hours and holidays worked. Being salaried, overtime pay is not an option. Year end ratings put you up against your peers in a competitive fashion. Unfortunately, sometimes hard work doesn't always put you at the top percentile. Overworked, makes you feel underpaid for what's expected. You do more and more is expected in the name of year end reviews.

Viewing 97 - 99 of 127 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.