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      Express Scripts

      Acquired by The Cigna Group

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      Express Scripts Client Support Analyst reviews

      3.0

      69% would recommend to a friend

      (127 total reviews)
      avatar

      Tim Wentworth

      32% approve of CEO

      15% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Compensation and benefits

      2.9

      Work/Life balance

      2.8

      Career opportunities

      2.6

      Culture & values

      2.6

      Senior management

      Client Support Analyst employees have rated Express Scripts with 3.0 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have an average working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      127 reviews
      4.0
      Jul 23, 2013

      Great company with many opportunities for advancement

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very generous health benefits, tuition reimbursement, 401k match. At the management level there are team building offsite events and many opportunities to win prizes (trips, electronics, etc.)

      Cons

      During 2013 we have been working on a major upgrade and merger. Due to this some departments have had to work extended hours and more hectic schedules. However, this is to be expected from any company experiencing rapid growth.

      2.0
      Jul 21, 2013

      It's Better with the Union on your Side

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Union Negotiated a better Health Plan for Legacy Medco Union Sites than ESI offered(lower deductible and out of pocket, Rx cost are only $10 & $30 for 90 day supplies or $5 & $15 at retail and we can go to local pharm. as many times as we want ), No pay cuts for employees already hired before March 1st 2013) we kept our Vacation & Time Bank without losing any days and we get them upfront like we always have (non-union employees lost up to 7 days depending on how long they have been with the company & they earn a percentage for every 40 hrs), We have a Union that is there to make sure that our rights are protected.

      Cons

      Legacy Medco Management seems lost, they are over micro-managing - ESI has implemented things that make no sense, and are trying to run things out of satellite offices to control several buildings. They do not care about employees, they only care about numbers, the acquisition has killed our spirit, and our care. The Legacy Medco people use to LIKE coming to work now- We are there for a PAYCHECK!

      Viewing 112 - 114 of 127 Reviews
      Related searches: Express Scripts Client Support Analyst jobs | Express Scripts Client Support Analyst salaries | Express Scripts benefits | Express Scripts interviews
      Express Scripts reviewsExpress Scripts Client Support Analyst reviews

      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.