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Express Scripts

Acquired by The Cigna Group

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Express Scripts Client Support Analyst reviews

3.0

69% would recommend to a friend

(127 total reviews)
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Tim Wentworth

32% approve of CEO

15% positive business outlook

Client Support Analyst employees have rated Express Scripts with 3.0 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have an average working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

127 reviews
4.0
Aug 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Paid 5-Week Training Great PTO and Holidays off Very laid back managenmet as long as you are doing you job Can move up or move Lateral for advancement Company provided equipment Offered voluntary time off when calls were really low

Cons

Training needed to be more in depth for the position it was more towards laws and the company. You dont move up or lateral as fast as they say in the interview . You get quality graded on one call a week and need to be at an average of 92% if you dont meet the average after a few months you will be fired. Even if you meet the rx conversion goals they dont care if your quality is bad.

4.0
Jul 14, 2022
Recommend
CEO approval
Business Outlook

Pros

I was able to assist members that were calling about their medication .

Cons

Sometimes members will yell at you while you’re doing a override for them.

Viewing 16 - 18 of 127 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.