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      Express Scripts

      Acquired by The Cigna Group

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      Express Scripts Custimer Service Manager reviews

      2.3

      18% would recommend to a friend

      (132 total reviews)
      avatar

      Tim Wentworth

      9% approve of CEO

      40% positive business outlook

      Ratings by category

      2.1

      Compensation and benefits

      2.0

      Diversity & inclusion

      1.8

      Work/Life balance

      1.8

      Career opportunities

      1.7

      Culture & values

      1.7

      Senior management

      Custimer Service Manager employees have rated Express Scripts with 2.3 out of 5 stars, based on 132 company reviews on Glassdoor. This indicates that most Custimer Service Manager professionals have an average working experience there. Express Scripts is rated 33% below average by Custimer Service Manager professionals compared to other employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      132 reviews
      1.0
      May 22, 2015

      Terrible Company to work for

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      pay and benefits.....only because we were Medco before last 2 years of closing. There were no pros for Express

      Cons

      Bully type management. Company always talking of being lean, which really means being cheap. Did nothing for their employees. Always adding new changes to your job title, which was a way to set you up for failure.

      1.0
      May 17, 2015

      Account Manager

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The 401K match plan and low cost of medical benefit plans available to employees. There are some great people who work for this company. Unfortunately, none of them are in leadership positions to make the impact this company needs to remain relevant among the competition.

      Cons

      No work life Balance Poor direction from leadership Employee attrition due to unbalanced workloads and responsibilities between departments No accountability from internal teams Deplorable work culture with little to no recognition and leadership by management at any level

      3.0
      Apr 13, 2015

      Senior Account Manager

      Senior account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation. Good employees. Decent benefits.

      Cons

      Disconnect between leadership and the employees. Duplication of effort, lack of collaboration. No work life balance.

      Viewing 85 - 87 of 132 Reviews
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      Express Scripts reviewsExpress Scripts Custimer Service Manager reviews

      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.