Is Express Scripts a good company to work for as a Custimer Service Manager?

Custimer Service Manager professionals working at Express Scripts have rated their employer with 2.3 out of 5 stars in 132 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Custimer Service Manager Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Custimer Service Manager interview questions at Express Scripts .

Does Express Scripts pay Custimer Service Manager employees well?

Custimer Service Manager professionals rate their compensation and benefits at Express Scripts with 2.1 out of 5 stars based on 132 anonymously submitted employee reviews. This is 41.5% worse than the company average rating for salary and benefits. Find out more about Custimer Service Manager salaries at Express Scripts.

How happy are Custimer Service Manager professionals working at Express Scripts?

18% of Custimer Service Manager employees at Express Scripts would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Custimer Service Manager professionals have also rated Express Scripts with a 1.8 rating for work-life-balance, 2.0 rating for diversity and inclusion, 1.7 rating for culture and values and 1.8 rating for career opportunities.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 428 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 249 reviews)); "Flexible work from home when needed" ((in 168 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 168 reviews)); "Flexibility and great coworkers WFH" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"Management is horrible they are unwilling to help they act like they care but don't." ((in 236 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 169 reviews)); "That is an excuse for poor leadership." ((in 89 reviews)); "No training opportunities unless you are willing to do it on your own time and pay for it yourself." ((in 78 reviews)); "Upper management does not care at all about employees!" ((in 73 reviews))

Express Scripts Custimer Service Manager reviews

2.3

18% would recommend to a friend

(132 total reviews)

Tim Wentworth

9% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (132 reviews)

Ratings by demographic groups

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Custimer Service Manager employees have rated Express Scripts with 2.3 out of 5 stars, based on 132 company reviews on Glassdoor. This indicates that most Custimer Service Manager professionals have an average working experience there. Express Scripts is rated 33% below average by Custimer Service Manager professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

132 reviews

2.0

Mar 19, 2023

Very Stressful & Micromanaged

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I learned some new skills and met new people.

Cons

The call center is very fast paced, CSR's take over 100 calls per day. Members can be rather rude and insensitive, screaming and cussing about issues the CSR's have no control over and had no hand in. Supervisors change constantly. The turn over rate is high. Metrics have to be met. You are micromanaged. The pay is low in comparison to the companies expectations. You can not recommend that an angry member speak with a supervisor so you sit and listen to them talk down to you and degrade you. Not worth the stress and anxiety!

1.0

Mar 15, 2023

Will cause you to require anxiety meds

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay Good benefits Potlucks

Cons

Everything else. Literally micromanagement to the SECOND! Constant threat of being fired. They motivate thru fear. Mandatory overtime that they promised to stop never ended and they would schedule it anywhere they wanted. Sexual harassment went totally unchecked. Revolving door.

1.0

Jan 2, 2023

Lousy pay as it’s adjudication not csr so extremely under paid

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Not a single pro to working there

Cons

You stand up for yourself ? You will lose your job on the spot

Viewing 16 - 18 of 132 Reviews

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Express Scripts

Express Scripts Custimer Service Manager reviews

Company ratings over time

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Reviews by job title

Very Stressful & Micromanaged

Will cause you to require anxiety meds

Lousy pay as it’s adjudication not csr so extremely under paid

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