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Express Scripts

Acquired by The Cigna Group

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Express Scripts Customer Service Representative reviews

2.4

32% would recommend to a friend

(84 total reviews)
avatar

Tim Wentworth

31% approve of CEO

33% positive business outlook

Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

84 reviews
4.0
Nov 19, 2018

support2

Recommend
CEO approval
Business Outlook

Pros

great friends and co-workers who help you with difficult calls

Cons

some things were last minute

avatar
Express Scripts Response
7y
We’re glad to hear you had a support system to help you through difficult calls during your time at Express Scripts. Regarding your concerns with planning, we are continuously making improvements to ensure proper preparation and organization throughout the company. Thank you
2.0
Jul 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and average pay. Work at home is good if you have it available in your department. More supervisors who care than those who don't.

Cons

There is no such thing as having a schedule that you were hired to work. There are schedule bids constantly and your tenure means nothing!

Viewing 46 - 48 of 84 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.