Is Express Scripts a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Express Scripts have rated their employer with 2.4 out of 5 stars in 84 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Express Scripts .

Does Express Scripts pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Express Scripts with 3.2 out of 5 stars based on 84 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"The benefits are good and varied." ((in 417 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 261 reviews)); "Great people to work with and many aspects of the business which were interesting to learn." ((in 179 reviews)); "Work from home and good benefits" ((in 165 reviews)); "Flexibility and great coworkers WFH" ((in 71 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 235 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 168 reviews)); "No training opportunities unless you are willing to do it on your own time and pay for it yourself." ((in 73 reviews)); "Upper management does not care at all about employees!" ((in 69 reviews)); "It takes a year or more to remove bad managers." ((in 60 reviews))

Express Scripts Customer Service Representative reviews

2.4

32% would recommend to a friend

(84 total reviews)

Tim Wentworth

31% approve of CEO

33% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (84 reviews)

Ratings by demographic groups

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Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

84 reviews

1.0

Jan 24, 2009

There is not any respect for people needing time off for emergencies.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits and other employee's

Cons

They do not have respect for work/personal life. It is impossible to get any time off. If you are involved in a car accident, it does not matter, your attendance will suffer the consequences.

1.0

Sep 7, 2008

High stock price low company moral!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The PTO (paid time off) is pretty good. That is the only thing at this time

Cons

well considering you have to go through goverment clearence to work there it seems like they would treat there employees with a little respect. Alot of direction without thought. A just do it we will worry about it later

2.0

Jul 15, 2008

Great place to work, as long as you aren't union.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Express Scripts pays its employees well and gives them good health benefits. They talk a lot about mutual respect and fairness as well as honesty and integrity and I think that for the most part, they live up to these things.

Cons

Express Scripts does nothing to ensure that its union sites recieve the same types of benefits that its non-union sites receive. Union sites recieve none of the bonus packages that other sites recieve unless the WHOLE site achieves the bonus. Harrisburg union site does not offer benefits to domestic partners as ESI does and employee morale at the union sites are very very low.

Viewing 82 - 84 of 84 Reviews

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Express Scripts

Express Scripts Customer Service Representative reviews

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Reviews by job title

There is not any respect for people needing time off for emergencies.

High stock price low company moral!

Great place to work, as long as you aren't union.

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