Express Scripts reviews

When I worked there, they changed it to where you were either on calls for most or half the shift, or on faxes. I was easily bored as I was assigned to be on calls most of my shifts unless my supervisor allowed me to switch to faxes. Call volume was low a lot of the time.

Starting out you spend 3-4 weeks in basic training. Learning the history of Express Scripts and basic customer service training. When training is over they pull names out of a hat to determine who goes where. Once on your new team you may be placed with different people who may or may not follow procedure and you're expected to learn from them. You're taught in training about ethics of the company and how the patients and clients are #1 but there are just too many questionable moments that feel like that's not what's really important. There are Supervisors in position who don't seem to know much and can't really assist you properly. Some Team Leaders are more personable and easier to work with than Supervisors. There's no consistency with leadership. The gossiping & cliques among leadership and employees is ridiculous. There are contracted employees who make more money & survive layoffs while permanent employees are kicked to the side. Most team meetings were held for the Supervisor to rant & rave about the negative while positive acknowledgment was null & void. Being an "All In" employee didn't seem to get me very far.