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Express Scripts

Acquired by The Cigna Group

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Express Scripts reviews

3.1

48% would recommend to a friend

(558 total reviews)
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Tim Wentworth

58% approve of CEO

32% positive business outlook

Reviews by job title

558 reviews

Reviews about "Culture"

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2.0
Aug 29, 2013

Very Stressful and Hostile Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- They are closed on all major holidays and you are compensated for them. - There is a lot of vacation/paid time offered to employees (around 20 or so days a year). - Great benefits. - Mostly friendly coworkers. - The cafeteria has good food, albiet a little pricy. - Website for employees has a lot of great features and is easy to navigate. - On-site credit union is a great idea. - The facility is state-of-the-art and very well-maintained. - The goals set by the company for employees tend to be very attainable.

Cons

- Constant changes made to Standard Operating Procedures make it impossible to keep up with ever-shifting rules, resulting in "counseling" from a superior (verbal warning, etc.) - Employees are told multiple times a week that "mandatory overtime" is required on Saturday (the normal days are Monday-Friday) and then told it isn't required the next day and vice versa. This makes it very hard to keep a good balance of home life. - Since being named the 2nd worst company to work for by the Wall Street Journal, the entire company has been scrambling to fix their relationship with their employees. This means asking on what they improve, online surveys, etc. That makes sense. However, as far as day-to-day things, there have been no changes. In the article, people had complained about being overworked, and the week the employees were asked for suggestions on improving the company, they were made to work that Saturday. - Anytime these Mandatory days are ordered, if an employee voices any concern, they're to to put "the patient first". This essentially is telling them to put the patient's needs above their own and their family's need. - They turn employees against each other (inadvertently) by having them report what was not done in their section by the other shift. Then that shift is told what mistakes they made. Since you know exactly who is working in your section/area on the other shift, this makes for some incredibly awkward situations between employees and months/years of this can cause some real friction. - Some members of management seem to hold grudges towards cetain employees and managers. This tension also creates awkward situations. - Employees/managers tend to lash out at one another when overworked (though some of this is voluntary overtime that the employee decided to work, as opposed to the company forcing them to). Some employees will work an extra 2-4 hours a day and, as a result, become irritable and leave other employees stressed out, and in turn angry, from dealing with tired coworkers.

2.0
Aug 23, 2013

They say they care, but they really don't

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pharmacy benefits management (PBM) industry is a very interesting and dynamic industry. You do learn a lot.

Cons

Senior management's transparency is almost non-existent. They don't care about work-life balance. They are an internally-focused, nickel and dime organization that also pays St. Louis, MO wages across the country, meaning if you live on the West Coast or the East Coast, don't expect to get a salary that matches your area's cost of living for the amount of work they want you to do. The hierarchal culture and politics are ridiculous, and creates a lot of miscommunication and misunderstanding. The integrating between Express Scripts and Medco (my company who they bought out) has been an absolute nightmare. Top talent keeps walking out the door. The layoffs. It's just sad.

1.0
Aug 22, 2013
Recommend
CEO approval
Business Outlook

Pros

ESI is a fast-paced, learn-as-you-go environment with no margin for error. Some people will thrive in this environment and others won't. If you like feeling that kind of pressure for 8+ hours a day then you will love working for this company.

Cons

Entry level compensation is not comparable to other local call centers. ESI supports an extraordinarily poor training staff that is not skilled in teaching people with different learning styles and abilities. Schedules are very erratic which makes a work/home life balance impossible (however, that fact is made very clear during the interview process). Be warned, a hostile work environment is glaringly apparent between contingent, legacy, and new employees. That being the case, the aforementioned statements should not be surprising considering that ESI is merely a call center that handles prescription benefits for group insurance companies and its participants.

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