Express Scripts reviews

Work load is unmanageable, which creates a very high stress level. Regularly work 12 plus hours a day. Sadly, even doing so you are still behind. It is really competitive to the point that you never know who you can trust. Hard work does get compensated but also gets you more work with even higher expectation. Their is very little concern for employees well being, which is ironic since we are part of the healthcare system. We should know the importance of work/life balance to have happy and healthy employees. Long hours, high stress, lack of sleep and little personal time can have negative effects on your employees physical and mental health. The PTO should just be referred to as flex time because no one covers your load while you are out so you are still working those hours, just at a different time.

As others have mentioned, customer service is just lip service. The focus on customer service has declined greatly since the merger, and patients complain about it all the time. The quality of service given to our patients is so low, all we can do is remain quiet when the patients are upset, even though we agree with them wholeheartedly. The lack of respect for pharmacists and clinical judgement is laughable. While Medco was a very forward thinking, clinical type of PBM, ESI is only about saving money and making sure it's stock is valuable. Therefore things that Medco figured out a long time ago regarding quality, compliance and customer service are being ignored, and in effect, things are going backward. If we do something wrong, we are expected to somehow let the patient feel it is their fault. I have tried to be optimistic since the merger, but am quickly realizing things are going in the wrong direction. It's very disappointing.