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Express Scripts

Acquired by The Cigna Group

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Express Scripts reviews

3.1

48% would recommend to a friend

(3,491 total reviews)
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Tim Wentworth

58% approve of CEO

32% positive business outlook

Express Scripts has an employee rating of 3.1 out of 5 stars, based on 3,491 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Express Scripts employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Aug 9, 2014

Left for Ethical Reasons

Recommend
CEO approval
Business Outlook

Pros

None...really. Maybe casual dress.

Cons

If you are a Pharmacist, don't walk...run!! I left for ethical reasons. They measure your productivity and if you can't process 100+ prescriptions/hour, you will not meet your metrics. The plus in the 100+ is not small, either...120-140+ is more like it.. They divide the work into buckets - Dr Call, Verification, Drug Interaction and your metric depends on what function you are performing. If you reject one for concerns about the dose or a drug interaction, etc you don't "get credit" so it's actually more like 200/hr. All kinds of games are played. There is NO WAY an ethical Pharmacist can meet his or her professional obligations under those circumstances, so I left. It was my only option because the numbers were only increasing. It is DISTURBING and I don't know why the boards of pharmacy in the states where they operate aren't doing anything about this. There's all kinds of things that go on in that company. If a patient has gotten isosorbide mononitrate (Imdur) for the last 5 years and the dr writes for isosorbide dinitrate 1QD, don't question it...send it. There are far worse examples, but I know I was spoken to about referring that one for md call.

1.0
Jul 8, 2014

Grown way too big and imploding

Recommend
CEO approval
Business Outlook

Pros

Bonus is great and many people give this as a pro. However, the company must perform in order for these to be paid out. There was a '0' year a few years back. Not a great bonus then. One of the few companies that I have worked at where the mission statement actually meant something and the company lived by it. That has faded since the Medco acquisition but I expect it will come back.

Cons

Countless con's. Like i said, the bonus is great - but the company wants you to believe that the pay is above what other companies are paying and the bonus gets you out of the league. I drank that Kool-Aid for years and then went out found a job with a hire base and a gazillion other perks including a very competitive bonus structure. They dysfunction has grown since the acquisition. Employee surveys were taken and there has been no action taken to correct problems. Leadership was focused on cost cutting and sent many jobs overseas. Now they don't know why they don't have any SME's left. HR is powerless and inept. The calibration system sucks but I still believe in the principles. It's just that nobody has the desire to make it consistent and fair. It is truly a popularity contest when it should be about the work you produce. I've been in those discussions, and have witnessed the politics at play. This is about somebody's career, not how well they talked about the stuff they weren't delivering. Talk is cheap and the company rewards those that spin, not those that do because the leaders don't want to take the time to really dig in figure out who is doing the actual work and who is only talking about it.

1.0
May 29, 2014
Recommend
CEO approval
Business Outlook

Pros

If you work at the headquarters in St. Louis, there is opportunity to move up and around in the company. Turnover is extremely high and tenure is low even at the VP level so there are always vacancies.

Cons

Outside of the headquarters, jobs are limited and remote/virtual opportunities are limited. Express Scripts' unofficial policy has been to hire outside the company to get the skills that they need for any given position instead of promoting and developing existing employees. Recent employee survey results were so bad that management would not publish the results. Lack of opportunities and training was one of the top complaints according to Senior Management's review of the survey. Other concerns included poor pay and poor work-life balance. Express Scripts has certainly earned their place as the 2nd worst company to work for in the US. Recent (2014) customer feedback from physicians, patients, drug manufacturers and insurance providers has also been extremely negative which is a reflection/result of the cutthroat, efficiency driven culture that the CEO George Paz has developed at Express Scripts and forced upon the newly acquired Medco Health Services.

Viewing 58 - 60 of 3,491 Reviews

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