You have to be a rock star with no life (meaning working the voluntary OT) or be the bosses favorite. Even then you aren't exempt from getting scolded. The company as a whole isn't awful but its not great. In the four years I've worked at ESI (first Accredo then Medco, now ESI) I have had 4 different supervisors because they are always changing what the think isn't working. Always moving people or coming up with new ways to "help" you collect on claims. Every company has policies in place, steps they have to follow but at ESI we are supposed to demand the insurance companies to do what we say and if we can't, we have to get our supervisor to do it for us. Its all about meeting that cash goal, that as said in other comments, is always higher and is never attainable. If we don't meet the cash goal set by upper management then we are in this hand holding match where they ask over and over "what can we do to help" but if you say anything you are passive aggressively attacked. Or condescendingly told how you are wrong. I have never felt so incompetent in any position ever. Even if you do well its "that's great but why aren't you doing it all the time". Its never enough and there's too many cooks in the kitchen trying to help or fix the issues.
Outside of that the business process we have to follow change so often always trying to make it better or easier but really don't change it if it works. We just learn it and get used to it then it changes. Then we get reprimanded for not following the new process or policies. And you better believe that's going on your annual review. I like this motto: keep it simple stupid. This company needs to follow this more. It makes our job harder and more time consuming to have to continuously look for the newest way to do what we need to do to get a simple task done. Changing something in the system that's wrong could take months!
I work on a specific group of insurance carriers and those patients under that insurance for any/all drugs that are sent out. Would you believe we, as in the collections department just found out we don't have contracts with not one but two insurance companies and we NEVER did! and we have been servicing patients for YEARS under these carriers. Are you kidding me?!? Now I have to tell patients they have to get theirs scripts somewhere else because we don't have a contract with those carriers so they aren't obligated to pay us. Uhm... And I'm the incompetent one? how did we not know this sooner. It happens all the time with errors that go on for years that one day someone says holy crap how are you still in business with stuff like this. I wouldn't get my scripts there but I have to or I have to pay full price elsewhere. Don't work here and don't use their service it's awful. I spend most of my days fixing mistakes we as a company made and trying to get money for it. Pure Greed should be their motto.
