Is Express Scripts a good company to work for as a Patient/Client Advocate?

Patient/Client Advocate professionals working at Express Scripts have rated their employer with 3.1 out of 5 stars in 204 Glassdoor reviews. This is an average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Patient/Client Advocate Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Patient/Client Advocate interview questions at Express Scripts .

Does Express Scripts pay Patient/Client Advocate employees well?

Patient/Client Advocate professionals rate their compensation and benefits at Express Scripts with 2.9 out of 5 stars based on 204 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Patient/Client Advocate salaries at Express Scripts.

How happy are Patient/Client Advocate professionals working at Express Scripts?

42% of Patient/Client Advocate employees at Express Scripts would recommend their employer to a friend. This rating has increased by 243% in the past 12 months. Patient/Client Advocate professionals have also rated Express Scripts with a 2.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"The benefits are good and varied." ((in 424 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 260 reviews)); "Work from home and good management" ((in 169 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 163 reviews)); "once taking calls its not bad but still not great and the culture is not great" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 240 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 166 reviews)); "No training or management" ((in 77 reviews)); "Upper management does not care at all about employees!" ((in 71 reviews)); "While there I had 3 different supervisors and witnessed 3 people quit on the team." ((in 61 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Patient/Client Advocate reviews

3.1

42% would recommend to a friend

(204 total reviews)

Tim Wentworth

26% approve of CEO

8% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

2.9

Compensation and benefits

2.7

Work/Life balance

2.3

Career opportunities

2.2

Senior management

Patient/Client Advocate employees have rated Express Scripts with 3.1 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Patient/Client Advocate professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Patient/Client Advocate professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

204 reviews

1.0

Sep 14, 2018

DO NOT APPLY

Patient care advocate

Recommend

CEO approval

Business Outlook

Pros

Working from home is the only good thing

Cons

Bad leadership, pay is not good at all for all the work they expect of you!

4.0

Jun 6, 2018

Patient Care Advocate

Patient care advocate

Recommend

CEO approval

Business Outlook

Pros

You to pick your shift and you receive pto while working

Cons

Very busy call center during peak season

4.0

May 5, 2018

Mail Order Pharmacy

Patient care advocate

Recommend

CEO approval

Business Outlook

Pros

Great for becoming aware of health care issues, like HIPAA and privacy, or being aware that some times medicine essential for allergic reactions or mental health stability and how to handle those issues.

Cons

Tracking can be an issue for mailed orders during busy seasons. Dealing with upset customers who did not know that their prescription insurance has limits at the local pharmacy so they have to start mail orders to get the medicine covered by insurance after 3 fills or when the medicine needs additional information to be approved for a Prior Authorization to fill, having to explain the process. I do think having it not be a well known type of service has made customers more annoyed when they call.

Viewing 67 - 69 of 204 Reviews

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Express Scripts reviews FAQs

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Express Scripts Patient/Client Advocate reviews

Ratings by category

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DO NOT APPLY

Patient Care Advocate

Mail Order Pharmacy

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