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      Express Scripts

      Acquired by The Cigna Group

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      Express Scripts Customer Service (CSR) reviews

      3.1

      41% would recommend to a friend

      (125 total reviews)
      avatar

      Tim Wentworth

      31% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      125 reviews
      1.0
      Sep 7, 2008

      High stock price low company moral!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The PTO (paid time off) is pretty good. That is the only thing at this time

      Cons

      well considering you have to go through goverment clearence to work there it seems like they would treat there employees with a little respect. Alot of direction without thought. A just do it we will worry about it later

      2.0
      Jul 15, 2008

      Great place to work, as long as you aren't union.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Express Scripts pays its employees well and gives them good health benefits. They talk a lot about mutual respect and fairness as well as honesty and integrity and I think that for the most part, they live up to these things.

      Cons

      Express Scripts does nothing to ensure that its union sites recieve the same types of benefits that its non-union sites receive. Union sites recieve none of the bonus packages that other sites recieve unless the WHOLE site achieves the bonus. Harrisburg union site does not offer benefits to domestic partners as ESI does and employee morale at the union sites are very very low.

      Viewing 124 - 125 of 125 Reviews
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      Express Scripts reviewsExpress Scripts Customer Service (CSR) reviews

      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.