Is Express Scripts a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Express Scripts have rated their employer with 3.1 out of 5 stars in 125 Glassdoor reviews. This is an average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Express Scripts .

Does Express Scripts pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Express Scripts with 3.4 out of 5 stars based on 125 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 428 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 249 reviews)); "Flexible work from home when needed" ((in 168 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 168 reviews)); "Flexibility and great coworkers WFH" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"Management is horrible they are unwilling to help they act like they care but don't." ((in 236 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 169 reviews)); "That is an excuse for poor leadership." ((in 89 reviews)); "No training opportunities unless you are willing to do it on your own time and pay for it yourself." ((in 78 reviews)); "Upper management does not care at all about employees!" ((in 73 reviews))

Express Scripts Customer Service (CSR) reviews

3.1

41% would recommend to a friend

(125 total reviews)

Tim Wentworth

31% approve of CEO

40% positive business outlook

Ratings by demographic groups

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Gender

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Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

125 reviews

5.0

Sep 24, 2012

Current Employee

Account manager

Recommend

CEO approval

Business Outlook

Pros

As an Account Manager, I'm afforded the opportunity to work virtually. This has afforded me the opportunity to relocate back to where my extended family is located while continuing to work for a great company.

Cons

Could be a titch more competitive in terms of pay in the industry

4.0

May 13, 2012

overall, satisfying

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The reward of knowing I'm helping people obtain the medications that are needed; assisting pharmacists, adjusters & prescribers with the proper care of their patients/clients. Educating people can be very rewarding.

Cons

Dealing with lazy people that assist as little as possible(my coworkers or others). Pharmacies that refuse to call to assist patients with medication authorizations and doctor's offices that refuse to fax/call in prescription for their patients or insist on a fee for faxing presciptions.

1.0

May 31, 2011

This place has gone down hill very quickly.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good paid time off and nice building.

Cons

The leadership at ESI is not educated and not classy. This is a very dysfunctional and hostile workplace. This is the worst place I have ever worked in my entire life!

Viewing 118 - 120 of 125 Reviews

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Express Scripts

Express Scripts Customer Service (CSR) reviews

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Current Employee

overall, satisfying

This place has gone down hill very quickly.

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