Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Express Scripts

      Acquired by The Cigna Group

      Is this your company?

      Express Scripts Customer Service (CSR) reviews

      3.1

      41% would recommend to a friend

      (125 total reviews)
      avatar

      Tim Wentworth

      31% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      125 reviews
      1.0
      Jan 14, 2011

      Chaos, Fire drill....EVERYDAY

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      pay is decent, nice building to work in

      Cons

      Middle management keeps pressing employees to work more and more hours, both in the office and out. In addition, it seems that middle management is less and less educated about specific issues in their deparments. They constantly consider every 'problem' a crisis and pull every fire alarm they can reach. Then at the end of the year, you are judged by a panel of middle management to see how worthy you are of a year end bonus. If one or more members of that panel doesn't like you personally, then you can kiss your bonus goodbye.

      1.0
      May 8, 2010

      ESI Does not care about it's workers

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      To try and help the Pt get their meds when there are issues.

      Cons

      Supervisors Not know the job of the employees they are supervising. Unrealistic productivity #'s Work "Hard & Faster" and don't make a mistake working "harder & faster" or we will fire you. Local Management breaking. not following the Union contract unless it benefits them.

      Viewing 121 - 123 of 125 Reviews
      Related searches: Express Scripts Customer Service (CSR) jobs | Express Scripts Customer Service (CSR) salaries | Express Scripts benefits | Express Scripts Customer Service (CSR) interviews
      Express Scripts reviewsExpress Scripts Customer Service (CSR) reviews

      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.