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Express Scripts

Acquired by The Cigna Group

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Express Scripts reviews

3.1

48% would recommend to a friend

(3,491 total reviews)
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Tim Wentworth

58% approve of CEO

32% positive business outlook

Express Scripts has an employee rating of 3.1 out of 5 stars, based on 3,491 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Express Scripts employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

3K reviews
2.0
Jun 26, 2014
Recommend
CEO approval
Business Outlook

Pros

The benefits package is slightly above-average relative to the industry. Annual bonus payouts can be generous based on individual and organizational performance.

Cons

Most of the negative feedback I'd like to share revolves around the annual performance evaluation process, which forces the workforce into Stretch (20%), Target (70%) and Threshold (10%) categories. As a people leader, I was constantly fighting with Sr. Leadership to keep my staff from receiving a Threshold rating, just because Sr. Leadership needed to fill up the Threshold "bucket". Several years in a row, I was forced to rate certain of my direct reports as Threshold performers, even though I recommended them to receive Target or Stretch ratings. This system prevents employees from being fairly and accurately evaluated, and leaves employees feeling that, no matter how hard they work, the forced ranking system dictates your performance outcome, not your actual performance. Every Manager I knew felt the same way. This totally dysfunctional system breeds an excessive, unnecessary level of competition among colleagues, and others simply lose their desire to do a good job. For years, I thought ESI represented the culture of modern corporate America, and that any Fortune 100 company would likely hold similar values. Now that I'm working for another Fortune 100 company, I can say with confidence that ESI is the exception, and that there are still large American corporations willing to put employees first. ESI is a miserable place to work.

1.0
Nov 13, 2014

What a Sham!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None, none, none, none, none. Pathetic excuse for a leadership team.

Cons

They eliminate much needed resources, which causes more work for the rest of us. Leadership is dishonest, disrespectful and uncaring. They lie to clients, employees and shareholders. They follow none of their "express way" values, and in fact practice the opposite. Very disappointing company to be associated with.

1.0
Jan 30, 2015

Who is going to start the class action lawsuit?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are no longer any pros to work at this company.

Cons

Express Scripts was lost when they merged with Medco and migrated clients to antiquated systems and processes. Clients were told the platform change would be seamless - very little change. This was an outright deception. Valuable, high performing people have quit.

Viewing 13 - 15 of 3,491 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.