Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Express Scripts

      Acquired by The Cigna Group

      Is this your company?

      Express Scripts Customer Service (CSR) reviews

      3.1

      41% would recommend to a friend

      (125 total reviews)
      avatar

      Tim Wentworth

      31% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      125 reviews
      2.0
      Mar 14, 2022

      Joke

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. Impossible bonuses.

      Cons

      Call monitoring is degrading bonuses are impossible your being setup on calls to make bonuses impossible, complicated calls are capped to 8minute anything above that you get scrutinized for. Under trained dealing with Medicare recipients and insurance we have no clue of what we are doing. Told to follow millions of pages of so called guides that never give guidance for complicated calls which are so stressful dealing with insurance claims we do not get paid like an insurance agent and we definitely are not trained enough. Not sure why Medicare allows this.

      Viewing 22 - 24 of 125 Reviews
      Related searches: Express Scripts Customer Service (CSR) jobs | Express Scripts Customer Service (CSR) salaries | Express Scripts benefits | Express Scripts Customer Service (CSR) interviews
      Express Scripts reviewsExpress Scripts Customer Service (CSR) reviews

      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.