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Express Scripts

Acquired by The Cigna Group

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Express Scripts Senior Manager reviews

2.7

55% would recommend to a friend

(65 total reviews)
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Tim Wentworth

45% approve of CEO

45% positive business outlook

Senior Manager employees have rated Express Scripts with 2.7 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Senior Manager professionals have an average working experience there. Express Scripts is rated 21% below average by Senior Manager professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

65 reviews
2.0
Nov 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Good pay and bonus, stock options and grants for mid-level and above. Decent PTO

Cons

Poor work-life balance in many areas, IT and operations especially. Annual layoffs impacting many areas. I knew no one that was proud to say they worked for Express Scripts. Company doesn't foster team environment. Advancement is often based on appearances and not performance. Proven improvements to systems and processes are ignored with the fear of exposing other failures and incompetence. CEO often jokes about layoffs in quarterly employee meetings.

2.0
Aug 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Clients appreciate the work that I specifically deliver. My coworkers are good people who I enjoy. I am given some freedom for project work such as procedure documentation. I am trusted for my hours, schedule, and work ethic. I am paid a competitive salary and bonus, and there is a clear, fair tracking of salaries to industry and company means and ranges. There is flexibility with start and end time to allow for making an appointment or coordinating child pickup without needing to take paid time off and without impact to performance review.

Cons

I am continuously given more work than a person in my position should be able to handle or prioritize along with aggressive timelines, high efficiency expectations, marginal staffing, and the very highest quality expectations - and there is little room to negotiate without a huge negative impact to performance review. There hasn't been a slow week since April 2, 2012, the date of the merger with Medco. My hard work is not appreciated or valued as it should be, but there is instead a lip service provided by others who are also not feeling appreciated but doing their best to survive. As a employee, I am not trusted for content of projects such as training lists, training schedules, on boarding, vendor management, and asking other departments for support or input on a project within the other department's roles and responsibilities - I must go through management in most cases. As a manager, my input for documentation of capacity and staffing is not valued. Clients do not trust my company, so in turn my management and new client contacts do not trust the timeliness or quality of work of me, my employees and my contract workers. No time or allowance mentor within the company within a different department - again, would require management approval from my management and from the management of the mentor - who would deem us too busy and would deem this a low priority.

1.0
May 29, 2014
Recommend
CEO approval
Business Outlook

Pros

If you work at the headquarters in St. Louis, there is opportunity to move up and around in the company. Turnover is extremely high and tenure is low even at the VP level so there are always vacancies.

Cons

Outside of the headquarters, jobs are limited and remote/virtual opportunities are limited. Express Scripts' unofficial policy has been to hire outside the company to get the skills that they need for any given position instead of promoting and developing existing employees. Recent employee survey results were so bad that management would not publish the results. Lack of opportunities and training was one of the top complaints according to Senior Management's review of the survey. Other concerns included poor pay and poor work-life balance. Express Scripts has certainly earned their place as the 2nd worst company to work for in the US. Recent (2014) customer feedback from physicians, patients, drug manufacturers and insurance providers has also been extremely negative which is a reflection/result of the cutthroat, efficiency driven culture that the CEO George Paz has developed at Express Scripts and forced upon the newly acquired Medco Health Services.

Viewing 49 - 51 of 65 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.