Express Scripts Supervisor reviews

Everything! Company will say "you're luck you have a job, we can replace you at any time." Mandatory OT started 4 years ago, and we were told it would last 3 months. Not only is it STILL going, it is MORE hours of mandatory OT. Salaried employees are told "you are salaried, we can make you work as much as we want." As a salaried person, you could be asked (told) to work extra days, and if you want to take a day off later, you still have to use PTO, even though you just put in 60 hours or more last week. Basically, the company doesn't care a bit about employees, no such thing as work/life balance. Turnover is ridiculous, due to all issue above, and management states that they "can't figure out why employees are not happy" - their words! And they have the gall to send lower management to classes on retaining employees. But when you tell them the reasons why the turnover rate is so high, you are ignored. Basically, nobody lasts more than about 3 years, either you get fed up and leave, or get fired.

huge demands on management and little recognition because everyone is looking at what the next hot topic may be.. account management appears to be limited in where you are allowed to work from , and in how much they understand what goes on in the front line employees world ( the people who really talk to their clients) they are losing the expertise and knowledge of frontline employees by overlooking people in their contact centers