Express Scripts reviews about "training"

hate getting on the phones. loved doing faxes only. no leadership, way too many people trying to be your parent and not a supervisor. They need better training.

I loved every minute of my 10 year tenure

Low flexibility with scheduling.

No training at all, upper management loves to micromanage every aspect of department, pay is super low for years of experience, does not care about employees or team morale, high school like drama in department, no WFH

After the buy out Las Vegas was the Step Child, even though we were the best trained team in the company. Pay/Insurance/Vacation/Time Bank/OT/Paid Holidays were great until the Buy Out. After Buy Out we still had these things but higher premiums, deductibles, etc., Vacation time was shortened and it wasn't separate from PTO. We had to work 1600 hours in a year, previously, to get our next years vacation time, when we rolled into 2015, all we worked for was dropped so we rolled into 2015 with no Vacation/PTO and then it accrued weekly. Pay was also reduced if you stayed with the company. New hire pay is about 12.50 p/h but very low annual raise %. No real respect for employees or members. Cut the call as short as possible. If you helped the member good but if not make them think you did and say it nice. If a call took anytime to resolve (usually less trained PCS giving out wrong info or complicated Ins the members didn't understand contributed to this) you were given demerits, if you tried to resolve issues properly, if it took more than 5 minutes. This caused you to loose your bonus. The CEO (George Paz) was not a person who cared if there was quality attention to the members. Remember this is a Prescription Benefit Management Co, getting people their medicine. I hope the new CEO has a different outlook.

Very strict times allowed to service customers

Had no care for the technicians who kept the place running. Safety was a joke and training did not exist. Managers were trying harder to manipulate KPI's for their end of year bonuses.

Everything else about this company is pretty bad. They continue to downsize departments, requiring the next one up to take on the work of the previous department, with MINIMAL training. Clients are gong to start seeing serious issues with their service because so many areas are suffering from lack of knowledge and support.

bad hours, poor management, poor work/life balance, no "sick" days, high attrition, no longevity with job, career advancement difficult.