Exterro reviews

3.7

68% would recommend to a friend

(167 total reviews)
avatar

Bobby Balachandran

84% approve of CEO

69% positive business outlook

Exterro has an employee rating of 3.7 out of 5 stars, based on 167 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Exterro employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

167 reviews
1.0
Mar 13, 2011
Recommend
CEO approval
Business Outlook

Pros

Other than the senior executives, and 1 or 2 questionably educated sales people, Exterro's employees are smart, talented people who make the day fun. The industry is fantastic and Exterro has some amazing clients.

Cons

The founding executives have absolutely no idea what they are doing. They place absolutely no emphasis on work quality so the products have way too many problems. They don't listen to their clients who tell them the same thing and as an employee, if you point this out and try to make a change, the execs tell you that you're "not on the bus" and should leave. No criticism is allowed even if meant to be constructive. I agree with the other reviewer about HR. In addition, everyone is expected to work 12-16 hour days, and be on call outside of that. And if you do something well, you are rarely praised, appreciated or rewarded for it.

2.0
Oct 29, 2015

Self-respecting professionals need not apply

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work experience, especially if you're fresh out of school or looking for entry level positions; looks good on your resume. I suggest planning to work here for <2 years. Co-workers were generally good people, I made some lasting friends. Misery brought us together.

Cons

I've waited to write this review because I wanted to be fair and not bitter. But I think I should warn you that the executive team is, like most people, only mostly honest, not exclusively so. I think they are probably good people, family members, etc. But trust me: they do not care about you, they do not have your best interests at heart, and yes, they may mislead you- just like they mislead customers and analysts- if they think it will get them ahead or save them a buck. Ensure you are getting what you need out of the relationship and get it in writing because otherwise they will use you up and spit you out; verbal promises will not materialize, just like the "vapor-ware" they try to sell. I'm a man but saw enough over the years that you women folk need to be especially careful working here, at least if you have modern/Western ideas about self-respect and the meritocracy of ideas. Ultimately the Mgmt team is clueless. They tend to hire people with little to no experience because they're affordable, and so that everyone in their employment knows even less than they do. (Which of course also retards the companies overall success.) They hire outside consultants but ignore them, I saw it happen all the time. They pay for your ideas/contributions but won't act on them. I have never seen a leadership team so insular and hard-headed. This is frustrating, but only if you care about your job. Exterro was in the right place at the right time around 7-8 years ago with a single product, became somewhat successful and grew, and then squandered their success and plateaued, not doing what was necessary to take it to the "next level." My sense is that they're already in a slow decline. I'm certain there's no future here; their house of cards will collapse under its own weight eventually.

2.0
Jun 13, 2011
Recommend
CEO approval
Business Outlook

Pros

High-growth market. Great place to learn about eDiscovery industry. High profile customers. Relatively good, relevant products. Some great employees, particularly in engineering, implementation and support.

Cons

Some unprofessional, immature sales people tolerated because they have been with the co. from the beginning. High turnover otherwise. Co. is owned and managed by several engineers (who are related).

Viewing 4 - 6 of 167 Reviews

Glassdoor has 173 Exterro reviews submitted anonymously by Exterro employees. Read employee reviews and ratings on Glassdoor to decide if Exterro is right for you.