Pay increases are small, taxed in incentives, only 4 paid holidays a year, have to work half day on xmas eve at regular pay, no overtime unless it is approved. If you work overtime, you have to either come in later, leave early or take a longer lunch which I don't believe is fair. If I stay late and miss out on my personal time to benefit the company I should get paid time and a half.
The company doesn't like you taking off Fridays, Saturdays or Mondays so your 1 work week day off (besides Sunday) is limited unless you submit PTO (which you earn around 2.31 hours every week).
Customers can rent online and with QR codes so why do we have to be at the site on a holiday when they can take care of everything themselves? Why can't we take off any day of the week we want if we are either double covered or can alternate with AM & SM's to make sure at least one is in the office..
Company wants your to get rentals and offers waiving of admin fees, free locks and credits to get the customer to rent that day but that reflects on your financials and you are questioned on how you are selling merchandise and why your waived fees were high etc. and receive coaching and guidance on how to boost those numbers. How do you boost your numbers if you are told to give away the farm?
Most of the time the store manager/assistant manager can handle customer issues but if the customer isn't satisfied, it can get escalated and the customer usually gets what they want to retain their business.
Customers expect you to bend over backwards for them and they turn around and trash your building that YOU have to clean and maintain. Examples include sweeping, mopping, and waxing floors, and cleaning all hundreds of unit doors by hand. Customer leave behind garbage and furniture that you have to throw away, break down or spend budget money to have a company come remove.
You have to visit other competitors and pretend you are looking to get a unit so you can see how you compare to them. This should be done 1-2 times a year. If you visit them and give them your information they will probably remember you if you keep returning and they can most likely find you in their system from previous inquires which can make things awkward.
You can receive calls at any time for a customer issue that gets sent to you from the call center. Example: Customer can't enter the building because the door is stuck closed and you have to go to the facility at 11 pm to fix it and end up staying later to make reports and call vendors. You get paid for that time, but as mentioned above, have to cut your time somewhere else.
